Shippings & Returns
- Please contact us (this can be through our contact page), we will provide you with a return address. Item(s) should be returned in new/unused condition. In the original packaging (if possible).
- Please post your return item(s) and ensure to get proof of postage through the Post Office. It is important you have proof of postage as evidence of your return.
- You are responsible for the cost of postage for your return unless the product is faulty.
- Once the returned item(s) have arrived back we will complete a quality check to ensure they are in good new/unused condition. You will receive a refund within 14 days from the day your return has been received. We will let you know when your return has arrived and when your refund has been processed.
- If you have not heard from us within 14 days of your item being returned, please get in touch and provide us with your proof of postage so we can look into this for you.
The process
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Step 1.
Initially we will discuss any specific designs, styles and lengths you have in mind. Feel free to send any photos of inspiration you have. You will then receive a quote based on what we have discussed. Depending on the design, a small deposit may be required at this stage. I will then draw up a couple designs for you to have a look at.
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Step 2.
Once a design has been chosen you will receive a customer information form which will include all the information we have discussed and agreed on. At this stage a 20% non-refundable deposit will be requested prior to the making of the veil which will be deducted from the final payment.
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Step 3.
This is the exciting stage where I will begin making your veil. I will send you progress photos to ensure you are happy along the way. Once the veil is made you will be sent a final photo. Once the final payment has been made, I will post your veil 2nd class sign for.
A bespoke feathered veil
A colourful embroidered veil
A personalised veil
A more traditional embroidered veil
Reasons to choose a bespoke wedding veil
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You veil is designed specifically for you so it will be as unique and individual as you are, There is something very special about wearing something that is made for you.
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I know first hand how stressful planning a wedding can be. Choosing a bespoke service really adds that personal touch where you will communicate with the designer directly making it a stress-free experience.
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Your veil will be made to a very high quality by someone who is passionate about what they do and you will be supporting a small business.